| 1. |
Schedule an appointment. In general,
appointments may be made for same day service at no extra
charge. This step must be completed prior to downloading the
Remote Help client in order to ensure that a technician will
be available to work on your computer. |
| 3. |
If you are using Microsoft Internet Explorer,
you will see the screen below after you click on the download
link. Click Run. |
| 4. |
If you are using a different browser, save the
program, double click on it, and you should arrive at the
following screen. If you have a firewall on your computer, it
may ask for permission to allow remote.exe to access
the internet. Be sure to allow access, or the connection will
not be established. |
4b. Enter The
Code that you recieved from the TekSigns Support
staff.
|
| 5. |
Select Start and the program will
initiate a connection to our office. |
| 6. |
At the end of the session we will terminate
the connection. If you wish to stop the connection at any
time, simply click on stop.
Upon successfully
connecting to our office, you may leave your computer
unattended for the duration of the repair, or you may observe
the progress as it occurs. Your assistance is only required to
initiate the connection.
If you don't have a stable
connection to the internet, Remote Help will not
work. |
